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FREQUENTLY ASKED QUESTIONS

Q: Where is your store located?

A: We are located in SouthWest Louisiana

Q: What is your turn around time for orders?

A: Current TAT is 0-10 business days. This is order fulfillment time. Shipping times are based on checkout and start the moment the package is dropped off to the carrier selected at checkout (USPS, UPS, FEDEX). 

Q.: I need an order by xxxx date, can you guarantee it will arrive in time?

A: You need to EMAIL me directly at piperslanedesignco@icloud.com so we can discuss your order before placing! I can guarantee processing times but I have no control over your carriers processing times. I can GUARANTEE a package will be dropped off at your selected carrier location but have 0 control on how fast it will arrive! Please keep in mind that our processing time differs from shipping time!

Q: I placed an order on Thursday and another one today, can you combine shipping?

A: No, even if I ship the orders together, the weight will increase making the shipping cost more expensive, each order needs to have shipping paid. 

Q: What is your current refund policy?

A: I access each request on a case by case basis! I can guarantee if an issue arises, I will take care of you like family. 

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